Welcome to StyleHub Sales Store’s FAQ section! We’re here to answer all your questions about our premium sports-inspired fashion and global delivery services. Below you’ll find helpful information about our products, shipping, payments, and more.
About Our Products
What types of products do you offer?
We specialize in high-quality, officially licensed sports-inspired fashion for the whole family. Our product range includes:
- Clothing for men, women, and children (including infants)
- Team-inspired knitwear and trainingwear
- Exclusive 150th Anniversary Collection items
- Homeware and accessories to show your team spirit
- Unique gifts and merchandise
Are your products officially licensed?
Yes! All our products are officially licensed, ensuring you get authentic fanwear that combines team spirit with everyday style.
Do you offer family matching outfits?
Absolutely! We have dedicated Men’s, Ladies’, and Kids’ lines that allow you to coordinate family outfits to show your team pride together.
Ordering & Account Information
How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Having an account allows you to track orders and save your information for faster future purchases.
I forgot my password. What should I do?
Click on “Forgot Password” on the login page and enter your email address. We’ll send you instructions to reset your password.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fanwear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Payment Options
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes! We use industry-standard encryption to protect your payment information. We don’t store your full credit card details on our servers.
Why was my payment declined?
Payment declines can happen for various reasons, including insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and try again, or contact your bank if the issue persists.
Shipping & Delivery
Where do you ship?
We proudly offer global delivery services to fans worldwide! However, we currently cannot ship to some Asian countries and remote regions due to logistical constraints.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after dispatch (1-2 business days processing)
- Free Shipping: Available for orders over $50, delivered via EMS in 15-25 business days after dispatch (1-2 business days processing)
Pro Tip: Combine orders with family or friends to reach the $50 free shipping threshold while expanding your team wardrobe!
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order through our “Order Status” portal using your confirmation number.
Will I need to pay customs fees?
Customs fees may apply for international orders and vary by country. These fees are the responsibility of the customer and are not included in your order total.
What if I’m not home when my package arrives?
Most carriers will leave a delivery attempt notice with instructions for pickup or rescheduling. The specific process depends on your local carrier’s policies.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. To be eligible for return:
- Items must be unworn
- Original tags must be attached
- Return shipping costs are the customer’s responsibility
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. You would need to return the original item (following our return policy) and place a new order for the desired item.
What if my item is defective or incorrect?
We’re sorry to hear that! Please contact us immediately at [email protected] with photos of the issue and your order number. We’ll work to resolve the problem as quickly as possible.
Contact Information
How can I contact customer service?
Our fan-focused customer service team is always here to help! You can reach us at:
Email: [email protected]
Mailing Address:
StyleHub Sales Store
5048 Dogwood Lane
Tucson, US 85701
What are your customer service hours?
Our team monitors emails Monday through Friday, 9 AM to 5 PM (MST). We strive to respond to all inquiries within 24 business hours.
At StyleHub Sales Store, we’re proud to dress fans in the quality, officially licensed apparel they deserve. Because every day is game day for your wardrobe!
